refund policy

Once a file is downloaded it cannot be returned. That is why, under Article L221-28 of the French Consumer Code, the right of withdrawal of fourteen days does not apply to digital content delivered immediately with your agreement, which you give at checkout.

That is the law, not the whole story. The cases below are refunded anyway, because a sale that leaves someone with a file they cannot use is not a sale worth keeping.

• The file is corrupted, incomplete, or will not open, and we cannot fix it.
• You were charged twice for the same product.
• You received something other than what the product page described.
• The download never arrived and no working link could be issued.
• A service was paid for but had not started when you cancelled.

• You changed your mind after downloading.
• You bought the wrong product by mistake. Write to us, we will usually swap it.
• You do not own a paid plugin the project needs. Required plugins are listed on every product page before purchase.
• Your software version cannot open the project, when the required version is stated on the page.
• The music is not to your taste. Previews are available on every product so you can listen before buying.

Write to contact@amilomusic.com within 14 days of purchase with your order reference, the product name, and what went wrong. A screenshot or a short recording of the problem gets it solved faster.

Requests are answered within 2 working days. Approved refunds go back to the original payment method through Stripe and reach your bank within 5 to 10 working days.

Most problems are not refund problems. A missing sound is usually a missing plugin, and an expired link is reissued for free. Tell us what happened first. It is faster than a refund and you keep the pack.

The full terms are in the Terms of Sale.